Find out how we protect your privacy.
This privacy notice applies to you if you work with, have expressed interest in or have received communication from Supporting Education Group (the Company) or its group companies.
This website is not intended for children and we do not knowingly collect data relating to children.
Supporting Education Group through the assistance of its group companies, provide services specialising in the Education sector. The Company provide support to its group companies including financial, HR, I.T, marketing and management support services.
You can find out more about our group companies from the “Our Companies” dropdown in the navigation of the website, including their privacy notices.
References throughout this document to the Company can also be in reference to a separate and distinct group company. This will depend on circumstances. This will include any business which join the Company in future. When you are communicating with one of our group companies, it will be clear on information you receive which company you are communicating with.
What information do we collect
We may collect and process data that you provide to us about you, for example through filling out forms, in person, by post, via sending of emails, via social media channels and other information that we automatically collect from you.
This includes providing personal data to us when you: –
- Express interest in our services
- Provide goods and services to us
- Create an account
- Submit information via our website or official channels
- Request marketing to be sent to you
- Provide feedback or comments on our services
- Subscribe to our newsflashes and updates
We will also collect, maintain and update personal data in order to: –
- Provide communication about products and services which may be of interest to you
- Deliver the services that have been agreed
- Manage the ongoing relationship
We collect the following personal data: –
- Your name
- Contact details (such as email address, phone number)
- Employer details
- Job title
- Communication preferences
- Your interactions with us such as questions, queries or feedback. Also see the section below titled “Interacting with our website”
We encourage users to provide company contact details when engaging with us. This will help us limit the personal data held on our systems.
From time to time we will provide marketing communications to you. This will normally be either by email or SMS. The content of these communications will include providing: –
- Updates about progress of the Company
- Details about services offered by group companies
- Subscription services such as weekly updates and newsletters. This will normally require the user’s opt in
- Opportunities and events promoted by the Company such as research programmes, webinars and training sessions
This is in order to provide you with a personalised and targeted service but we also wish for you to have the choice in what communications you receive from us.
We follow laws and guidelines when sending marketing communications including: –
- Sending marketing communications to a work email address where possible
- When communicating with a non-work email address, we will ensure that we do so either under the soft opt in principles or with the user’s explicit consent to carry out marketing
- In all instances to provide users with an ability to opt out of marketing. The user can opt out of communications from particular companies within the Group
- When using third party companies to assist with marketing we ensure data collection and use is done in accordance with data protection laws
- We never provide your details to third party companies outside of the Group
Such marketing activities may include sending promotional and commercial communications regarding services offered by the Company and/or its group companies. This may include co-marketing or joint sale opportunities, including promotional events, news, training and webinars.
In some cases, personal data that you provide us is done via group company platforms. This data may be shared and combined with personal data collected throughout your relationship with the Company. Where this is done, it will be communicated to you and, where necessary, obtain your consent before doing so.
Linking to other websites
The Company’s website may contain links to other external websites. Please be aware that the Company is not responsible for the privacy practices of such other sites. When you leave our site(s) we encourage you to read the privacy statements of each website that collects personal data. This privacy statement applies solely to information collected by the Company’s website(s).
Security and virus protection
No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any personal information which is transferred from you or to you via email/ the Internet. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.
The Company takes every precaution to protect our users’ information. Security measures include, but are not limited to, the use of firewalls and endpoint protection, browser certification technology, encryption, limited access principle, malware protection, and use of artificial intelligent based ransomware and exploit protection.
Only employees who need the information to perform a specific action are granted access to your information.
If you share a device with others we recommend that you do not select the remember my details function when that option is offered.
If you have any questions about the security of our website, you can email firstname.lastname@example.org.
Interacting with our website
As you interact with us, we may automatically collect data about those interactions.
The information we collect includes some or all of the following: –
- Technical information
- Internet Protocol (IP) address and details of which type of web browser you used.
- Information about your visit to the Company and group company websites. This includes interaction with those websites such as:
- The pages you visited, when (date and time) you visited them and how long you visited them for
- The website address from which you accessed this site
- The website address from which you exited this site
- Queries via the site’s search engine
- Internet browser and devices used
We collect information on how you use the site, through cookies.
This will be processed for a number of reasons, most specifically to obtain analytics data to measure performance of our website and services. This will help us understand, improve and optimise our delivery to enhance your experience.
Our lawful basis for collecting your information
The Company will process personal data in accordance with the data protection laws in place (as amended from time to time). Most commonly we will use data in one of the following ways: –
- With your express consent to use the data
- Where we need to perform the contract (or take steps to enter into the contract) we have with you, including delivering the services provided under that contract
- Where we need to comply with a legal obligation
- Where we need to perform a task in the public interest
- Where it is in the Company’s legitimate interests and those interests are not overridden by the fundamental rights of the individual
Where your data is stored?
Your data is processed on systems held and managed by the Company. This is done with the assistance of third party providers, namely: –
- SiteGround who host the Company website
- Hubspot where we maintain contact details and preferences for Company interactions
In both instances data is held on secure servers within the EU.
How long do we keep your information?
We will only keep data you supply to us for as long as is necessary to: –
- respond to your query, comment or question
- provide the service agreed with you
- provide marketing and company updates in line with preferences
We will retain automatically collected data in accordance with the cookies policy.
The only exceptions to this would be when:
- the law requires us to keep your personal data for longer
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law
Who do we share your information with?
We may share your data with group companies in order to best resolve your query, to respond to your request or comments and/or to provide you with information about services we feel are relevant to you. We will never share information other than for the purpose for which it was provided to us (contacting us with or for information).
Sale of Business
If the Company’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
You have the right to:
- Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you have any specific data protection queries or concerns, including exercising any of your rights listed above, you can address contact the Company Data Protection Officer at email@example.com.
How can you make a complaint about how your data is processed?
If you are dissatisfied with any aspect of how Supporting Education Group processes your personal data, you should contact our data protection officer in the first instance who can be emailed on firstname.lastname@example.org.
If you remain dissatisfied, you can lodge a complaint with the Information Commissioner’s Office, the data protection regulator in the UK.
Information Commissioner’s Office
Tel: 0303 123 1113