How Eko Trust Halved Payroll Administration Time with Neo People Management

19/10/2025

Theme: Operational Improvement
Lead brands: Neo People Management

The Challenge

Established in 2016, Eko Trust operates 10 schools across three regional hubs in London, Suffolk and Brighton. The trust is entering a significant period of growth, with three additional schools joining in early 2026 and a merger with Compass Partnership of Schools creating a 28-school trust with approximately 1,600 employees and an £80 million staffing budget.

As the trust expanded, leaders recognised that their existing payroll arrangements were no longer delivering the efficiency, accuracy and flexibility they required. In 2022, Eko Trust undertook a competitive tender process to find a new payroll provider.

The trust also wanted greater ownership of payroll processes within schools and needed a system that would reduce administrative burden while minimising the risk of costly payroll errors.

The Solution

Strictly Education was appointed as Eko Trust’s payroll provider in 2023, with the service successfully transferring to Neo People Management in April 2025.

Having already experienced improvements through the partnership, Eko Trust chose to continue its journey with Neo People Management, confident in the team’s expertise and service quality.

The transition was managed smoothly, allowing trust leaders to focus on day-to-day operations without disruption.

 

The Results

50% reduction in payroll administration time – Rather than relying on information being passed between multiple parties, school teams can now manage payroll information directly through the system.
Greater accountability through employee self-service – Neo People Management's self-service functionality has empowered employees and school teams to take ownership of their own information, reducing manual intervention and the potential for mistakes.
Fewer payroll errors – Trust leaders estimate that payroll errors have reduced from around one in every 20 cases to one in every 50, providing greater confidence for both employees and administrators.
A payroll partner that supports growth – Neo People Management provides the expertise, technology and support needed to help the trust manage a growing workforce while maintaining accuracy and compliance.

In Their Words

""I'm involved in a lot of online Trust networks, and a common question from contributors is whether they should take payroll in-house. That's not something we would ever contemplate, because it doesn't make sense. Why would we take on something so complex and so important when we have an organisation like Neo as a partner? We will always recommend Neo because it supports organisational self-service, as well as absolutely lowering the risk of getting it wrong.""
- Philip Cranwell, Deputy CEO and CFO, Eko Trust

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