How Cornovii Trust Improved Payroll Accuracy and Efficiency

12/10/2025

Theme: Financial Efficiency
Lead brands: Neo People Management

The Challenge

Cornovii Trust was established in 2022 following the merger of two successful trusts. Comprising two secondary schools and five primary schools across Alsager, Crewe and Nantwich, the trust employs more than 500 staff and is continuing to grow, with a further secondary school joining in 2026.

Prior to appointing Neo People Management, payroll was managed by an external provider. However, a change of system led to significant payroll issues, including delayed staff payments during one of the most critical periods of the year.

“Everybody needs their money every month, and it is especially important that you get your money at Christmas, but people didn’t get paid.” – Sharon Houghton, HR and Payroll Lead, Cornovii Trust

The trust also faced challenges with payroll administration, including rigid deadlines for processing new starters and time-consuming reconciliation processes.

The Solution

In 2023, Cornovii Trust undertook a competitive tender process and selected Strictly Education for payroll services. In 2025, the service transferred seamlessly to Neo People Management.

Neo People Management worked closely with the trust to ensure a smooth transition and introduced a payroll service that offered:

  • Greater flexibility for processing payroll changes
  • Faster onboarding of new starters
  • Efficient bank reconciliation processes
  • Responsive support through a dedicated ticketing system
  • Regular review meetings to maintain service quality

The trust quickly saw improvements in both efficiency and service responsiveness.

“We were a little nervous at first, but it has been a seamless transition.”– Sharon Houghton

The Results

Reliable, accurate payroll – the trust has confidence that staff are paid accurately and on time.
Faster processing of new starters – Neo People Management can accommodate payroll changes much closer to pay dates, ensuring new employees are paid promptly.
Responsive support when it's needed – Neo People Management's ticketing system provides visibility, accountability and rapid issue resolution.
Strong ongoing partnership – quarterly review meetings ensure the trust has ongoing support and opportunities to discuss any wider payroll requirements.

In Their Words

"I'd absolutely recommend them. The whole system is easy to use, it's straightforward, you get quick responses to queries, and I can't fault the support."
- Sharon Houghton, HR and Payroll Lead, Cornovii Trust

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